At Innovative Hosting, we are passionate about an environment that focuses on you, our customers. In fact, customer satisfaction comes above everything else in our entire business operation. We strive to deliver an excellent level of service for each product that we offer. And we’re immensely proud of the reputation we have built for doing so.
What does it mean?
Innovative Hosting guarantee is a mark of excellence. Each and every product or service stamped with our guarantee will be delivered to the high standard at which we conduct our business. The Innovative Hosting guarantee means you can buy and use our products and services in confidence.
We guarantee that we’re expert in everything we do, every product we offer and every service we deliver. This means that each product and service we offer has been designed with the customer in mind. Particular emphasis is placed on accessibility, performance and reliability. Each product or service is backed by a team of specialists who work solely to run and support that product or service.
This means we have separate teams of experts who’s unique focus is to deliver excellence for domains, hosting, email, SSL, DNS and all of the other products that we offer.
We guarantee that our pricing will always be affordable and our low prices do not compromise on quality or level of service. The service you receive and experience will be of the highest possible standard and superior of that to many of our higher-priced competitors.
We also guarantee that the price you see is the price you pay. What you see is what you get.
99.999% Network Uptime Guarantee
We offer a 99.999% network uptime guarantee. This means that we guarantee your website will be available 99.999% of the time, however 100% is always the goal. This is calculated over 1 month, meaning if your website is down for more than 43.8 minutes out of 1 month, you are entitled to have your account credited for the downtime. We monitor all of our servers, however you are welcome to use your own third party monitoring software. Simply send us a link to your logs in a support ticket and we will credit your account accordingly.
Our Commitment to Satisfaction
We always guarantee our customers satisfaction, this means that at ANY time if you are unhappy with Innovative Hosting services, all you have to do is let us know and we will make sure you are taken care of. It does not matter what your problem is, it is important to us! Simply give us a call or find us on live chat for immediate service.
We also guarantee that a manager will always be available to investigate any issue or concern you have and will respond to you within 24 hours, 7 days a week. We promise that we have clear and easy escalation paths should you need to reach a manager. And we promise that each manager will work with you until your concern is completely addressed or issue resolved.